Privacy Policy

Last Updated: February 1, 2026

oneiroys ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our luxury car rental services in Singapore or visit our website.

1. Introduction

We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and applicable data protection regulations. This policy applies to all personal data collected through our website, booking systems, and rental services.

By using our services or providing us with your information, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

2. Information We Collect

Personal Information

When you book a rental or interact with our services, we may collect:

• Full name and contact details (email address, phone number)
• Residential or business address
• Driver's license information and driving history
• Payment information (credit card details, billing address)
• Date of birth and age verification details
• Emergency contact information
• Rental history and preferences
• Communication records with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookie data and similar technologies

Vehicle and Rental Information

During and after your rental period, we collect:

• Vehicle usage data (mileage, fuel consumption)
• GPS location data (only if expressly consented for vehicle tracking)
• Incident reports and damage documentation
• Payment transaction records
• Post-rental feedback and satisfaction surveys

3. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery

• Processing and managing your vehicle rentals
• Verifying driver credentials and eligibility
• Providing customer support and assistance
• Coordinating vehicle delivery and collection
• Processing payments and managing billing

Communication

• Sending booking confirmations and rental updates
• Responding to inquiries and requests
• Providing important service notifications
• Sending marketing communications (with your consent)

Business Operations

• Improving our services and customer experience
• Conducting analytics and business intelligence
• Maintaining fleet records and vehicle history
• Ensuring compliance with legal obligations
• Protecting against fraud and unauthorized use

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: Processing required to fulfill our rental agreement with you
• Legal obligation: Compliance with Singapore laws, tax regulations, and insurance requirements
• Legitimate interests: Operating our business, preventing fraud, and improving services
• Consent: Marketing communications and optional data processing activities

5. Data Sharing and Disclosure

We may share your information with:

Service Providers

• Payment processors for transaction handling
• Insurance companies for coverage purposes
• Vehicle tracking and fleet management systems
• Customer relationship management platforms
• Cloud hosting and data storage providers

Legal Requirements

• Law enforcement agencies when required by law
• Regulatory authorities for compliance purposes
• Legal proceedings or investigations
• Protection of our rights and property

We require all third parties to maintain appropriate security measures and use your data only for specified purposes. We do not sell your personal information to third parties.

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage systems with access controls
• Regular security assessments and audits
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records and documentation

Rental records are typically retained for 7 years in accordance with Singapore business record requirements. Marketing data is retained until you withdraw consent or request deletion.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Your Rights

Under Singapore's PDPA, you have the following rights:

Access and Correction

• Request access to your personal data we hold
• Request correction of inaccurate or incomplete information
• Receive copies of your data in a commonly used format

Withdrawal and Objection

• Withdraw consent for marketing communications
• Object to processing based on legitimate interests
• Request deletion of your data (subject to legal obligations)

Data Portability

• Request transfer of your data to another service provider
• Receive your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by Singapore law.

10. Marketing Communications

With your consent, we may send you promotional materials about our services, special offers, and updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any email
• Contacting us directly at [email protected]
• Updating your communication preferences in your account

Note that opting out of marketing does not affect service-related communications necessary for your rental.

11. Children's Privacy

Our services are not directed to individuals under 25 years of age, which is our minimum rental age requirement. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Transfers to countries with adequate data protection levels
• Additional security measures as required by Singapore law

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes indicates acceptance of the updated policy.

14. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Contact Information

16. Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC):

Personal Data Protection Commission
10 Pasir Panjang Road
#03-01 Mapletree Business City
Singapore 117438
Website: www.pdpc.gov.sg